Front Office Agent



– Strong written and verbal communication skill in English
– Able to develop rapport with and gain support from Colleagues and Management staff
– Ability to work cohesively with co-workers as part of a team
– Ability to focus attention on guest needs, remaining calm and courteous at all times
– Ability to promote positive relations with all guests and patrons
– Able to exercise good judgment with difficult guests
– Understanding and ability to work in a multi-cultural environment


– Post Secondary Education or relevant qualifications in Hotel Management


– Minimum 2 years Guest Relations experience preferably in a four or five star hotel

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