Restaurant Onboarding Associate


Main Responsibilities:
• Restaurant training including installation of Deliveroo tablets at partner sites
• Proactively liaise with Restaurants, investigating and resolving restaurant issues in a timely manner
• Organize equipment needed at Restaurants
• Identify causes of operational issues as well as symptoms, diagnosis, and solutions
• Monitoring, reporting, and improving the operational performance of our Partners
• Collaborative problem solving with many different stakeholders in the business: Account management, Driver operations, Customer Service, etc
• Restaurant Operations Data Analysis & Reporting
• Liaising with the Operations team and drivers on live and past orders
• Documenting delayed orders or unusual occurrences and flagging with AMs
• Troubleshooting and Tech Replacements

Requirements

Requirements:
• Strong analytical and problem-solving skills
• well-organized with excellent team-player qualities
• Strong interpersonal skills to build and maintain relationships
• Agile and highly adaptable to a fast-paced work environment
• Fluency in English is a must Arabic is an advantage