Support Analyst, ATM Operations

• Graduate in Computer Science/Engineering.
• ITIL Foundation level certification.
• Knowledge of PCI standards.
• NDC/ANDC Training.
• EMV/Smart Cards Training/Working knowledge.
• 7+ years’ experience in banking IT sector, especially in payments & ATMs.
• Technical knowledge in ATM with experience in IST Switch system.
• Good experience in ATM/CDM machine administration
• Good understanding of system requirements for banking operational processes.
• Good understanding of ATM Channels, Various Schemes (VISA, MasterCard, CUP) & UAE Switch interfaces.
• Good understanding of ATM/POS Transaction processing concepts.
• Good understanding in ATALLA, & SAFENET HSMs.
• Good understanding in POS systems/transaction processing.
• Good understanding of ATM/CDM/POS settlement process.
• Good understanding of Fraud Navigator System – for debit card fraud monitoring system.
• Good command of spoken and written English. Arabic language would be an added advantage.
• Planning and organizing skills
• Documentation skills
• Communications skills
• Through Problem solving skills for complex technical problems.
• Analytical skills
• Interpersonal Skills.

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